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  1. If you have booked a changeable ticket directly with Cathay Pacific reservations office, please call us at the above number. Baggage Services Tel: +66 (2) 134-5466

  2. English: 24 hours a day, 7 days a week. Bahasa Indonesia: Mon-Fri 08:00 - 17:00. Sat, Sun & Public Holiday: Closed. Overseas Passenger Number: +852 2747 3342. +852 2747 3342. (Overseas charge may apply) Depending on your service provider, rates may apply when calling from a mobile phone. Baggage Services.

  3. Address. Lyoner Strasse 15, D-60528 Frankfurt (Do not offer booking change service or ticket sales on site) Reservations. +49 800 627 0990. +49 800 627 0990. If you are calling from outside of Germany, an overseas charge may apply. Baggage Services. Tel: +49 172 156 7564. Email: frall@ahs-aero.de.

  4. Cathay Pacific was founded on 24 September 1946 by Australian Sydney H. de Kantzow and American Roy C. Farrell. The airline celebrated its 70th anniversary in 2016. As of March 2024, its major shareholders are Swire Pacific with a 45% stake, Air China with 30% and Qatar Airways with 9.9%.

  5. Feedback form. Your feedback is very important to us and is always considered when we review or improve our services. Share with us your experience with our flight and services. Please note that we are only able to handle feedback from our customers or their authorised representatives, in order to ensure data privacy compliance.

  6. Passengers connecting to Cathay Pacific flights at London Heathrow should proceed to the departure gate as soon as possible after arriving in Terminal 3. The gate will open for travel document checks 90 minutes prior to departure time. Self-service facilities. Self-service check-in, baggage tag and self-service bag drop.

  7. Terminal 5, Departure Level, Check in Area 5C. Opening hours: 4 hours prior to scheduled departure time. (Check-in counters are closed punctually 60 minutes before scheduled departure time). A note on payments. Please note that Cathay Pacific is only able to accept electronic payments at Chicago O'Hare International Airport.