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Avaya Call Management System (CMS) is an integrated analysis and reporting solution that keeps you in touch with virtually everything that’s going on in your contact center from evaluating the performance of a single agent or group of agents to managing a contact center with multiple locations worldwide.
Port utilization. The Port Matrix for Avaya Call Management System document lists all the ports and protocols that CMS uses. Avaya Direct, Business Partners, and customers can find the port matrix document at http://support.avaya.com/products under Product Documents.
Avaya Call Management System Supervisor is a Microsoft Windows-based application that allows you to remotely administer most aspects of the CMS server, such as defining Dictionary entries, setting user permissions, and adjusting data storage intervals and capacities and run reports to view the activity in your call center.
Avaya CMS Supervisor Clients Installation and Getting Started Release 19.1 Issue 2 February 2021 ... Avaya may require the Designated Processor(s) to be
Learn how Avaya's Call Management System programs help you to manage performance metrics & agents, as well as build real-time & historical reports.
Avaya CMS provides robust real-time monitoring and historical reporting, including custom reporting, task scheduling, exception notification, threshold warning, administration and configuration, and long term ACD data storage, working with one or more of your Avaya Media Servers and Gateways.
Avaya Learning - Training and Certification
