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  1. Nov 6, 2023 · In due of the arrangement, your refund will be attendant on case to case basis, subject to the airline T&C. Airline cancellation and refund T&C links: Scoot: https://help.flyscoot.com/s/article/Can-I-cancel-and-get-a-refund-for-my-ticket. Jetstar Asia: https://www.jetstar.com/my/en/conditions-of-carriage-3k.

  2. Nov 8, 2023 · Answer. You can submit your refund request by clicking on the “ Chat with Bo ” icon or the chat bubble located at the bottom right of the Customer Support page. If you booked a flight with a travel agency, please contact your respective travel agency to facilitate with your refund request.

  3. In the situation where you did not board the flight, you may request for a refund on the Airport Tax paid, within six (6) months after the scheduled date of flight departure. You have the option of an AirAsia Credit Account or back to the original mode of payment.

  4. Jun 28, 2024 · Once you have submitted a request with Bo, you can check the status of your request via the following channels: Chat with Bo. Once the chat window pops out, follow the steps below to check on your refund request. Chat with Bo and select ‘No’ when prompted by Bo if you need assistance with your upcoming AirAsia flights. Select ‘AirAsia Flights’.

  5. Nov 8, 2023 · In the event cancellation is unavoidable, guests can either: Travel on the next available flight without additional charges; or. Retain the value of the fare in an airasia Credit Account with 730 days validity.

  6. Should the booking be unsuccessful, refund will be issued as follows:- 1) Credit Card - up to 24 hours 2) Online Banking - generally between 7 to 14 days, however, the refund processing time can vary from one merchant bank to another.

  7. Jan 5, 2024 · We understand the highly fluid situation caused by the COVID-19 outbreak and the impact it has on your travel with us, flexible options below will be provided for all affected guests should your flight be cancelled by AirAsia:

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