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Dec 22, 2023 · Yes, Taobao provides English voice and live online customer service for non-Mandarin speaking regions such as Singapore, Malaysia, Australia, and other overseas areas. Here are the Taobao customer service contact numbers for these regions:
Mar 31, 2021 · 1. how to contact Taobao. Contacting Taobao customer service is not an easy thing, not only for foreigners but for domestic users as well. Taobao used to offer English online forms and email support, but both have been discontinued in the last two years.
淘宝海外帮助中心提供人工客服支持，解决用户在使用淘宝网时遇到的问题。
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Jun 27, 2022 · I did not create an account or order from taobao, anyone knows how to contact them in English to get a refund
Feb 6, 2024 · Is there an English Taobao site? The answer is no. Due to Taobao’s market positioning, there is no English site available. This can lead to a decreased experience for foreigners shopping on Taobao due to the language barrier.
Dec 8, 2021 · How to contact Taobao customer service in Malaysia Taobao has a handy help centre on their website which can help with common problems⁹. You can also log into your account to access 24 hour online support directly from Taobao.
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Dec 17, 2023 · There are various opinions online, and TAOTAO has confirmed with Taobao customer service that, currently, both the web and app versions of Taobao do not offer an official English version. The official stance is that Taobao primarily targets the Chinese region or overseas Chinese.
Nov 18, 2021 · The site also offers a chat box where customers can communicate with customer service representatives who speak both Chinese and English fluently if they have any questions about shopping or shipping their order after payment completion.
