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For existing customers, we will evaluate your payment history to determine whether a security deposit is required. Deposits, when requested, protect our company and our customers from those who use electricity and then move without paying for it. Those losses affect all of our customers, so security deposits help us keep everyone's costs down.
Partner With Us. Safety & Preparedness. Energy Education. Community. Home Services. Resource Hub. Navigation. Everything you need to know about energy savings and information regarding energy service for your home and business from Duke Energy.
To set up a digital profile, navigate to Register. Select Home if you want to set up a profile for your residential account. Provide information to help locate your account, like account number or social security number. Verify the information that was provided in step 2. Select the accounts you would like to associate to your online profile.
Prepay for your power in smaller amounts when and how you choose. Learn more. View all Billing & Payment Options. Sign in or pay your Duke Energy bill as a guest using credit card, debit card or bank account. Making an online payment is simple, secure & convenient.
Specialists are available Monday – Friday from 8 a.m. to 5 p.m. ET. Sign In to Chat. For email inquiries, please allow 2 to 3 business days for a response. If you need immediate assistance, please call or chat with us. Please fill out this email form to submit your request. For business customers, go to the business customer service page.
Partner With Us. Safety & Preparedness. Energy Education. Community. Home Services. Resource Hub. Navigation. Everything you need to know about energy savings and information regarding energy service for your home and business from Duke Energy.
Partner With Us. Safety & Preparedness. Energy Education. Community. Home Services. Resource Hub. Navigation. Everything you need to know about energy savings and information regarding energy service for your home and business from Duke Energy.
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