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If you have enquiries about Malaysia Airlines' products and services, kindly contact our 24-hour call centre at 1 300 88 3000 (within Malaysia) or +603 7843 3000 (outside Malaysia). oneworld Press Room
Do you need help? Malaysia Airlines customer services are committed to providing you with the best support. Contact us if you have any questions.
May 19, 2024 · Does Live Chat support international customers? Can I get assistance with booking or changing my flight through Live Chat? Can I send documentation electronically through Live Chat?
Kindly drop us an email at group.helpdesk@malaysiaairlines.com and Malaysia Airlines' Groups team will assist you within (2) working days. Our Helpdesk team is open at the following times (Malaysia Time) : Monday to Friday : 8.30am – 5.30pm. Saturday, Sunday and Public Holidays (in Malaysia) : Closed.
Join Enrich, the award-winning Travel & Lifestyle Loyalty Programme of Malaysia Airlines, it’s free and you get to enjoy exclusive privileges, rewards, plus more. Earn Enrich Points with us, oneworld® member airlines, our global network and lifestyle partners for exceptional perks and benefits.
For ‘Fix Your Plan’, kindly contact Malaysia Airlines Customer Service to cancel and refund the ticket in case of no replacement flight. You can contact us at: Global Customer Contact Centre 1-300-88-3000 (calls within Malaysia) or +603-7843-3000 (calls from outside Malaysia)
Apr 15, 2024 · The Malaysia Airlines Live Chat feature is available for users from 7:00 am to 11:00 pm (Malaysia Time; +8 GMT), Monday to Sunday (including public holidays). Meanwhile, the Firefly Live Chat is available from 9:00 am to 6:00 pm (Malaysia Time; +8 GMT), Monday to Friday (including public holidays).
Contact Phone: + 60 16 299 9767. Contact Availability: Monday - Saturday (not including public holidays), 08:00 - 18:00, UTC/GMT +8. Email Address: customer.mhholidays@tui.com.
If the airline, airport or aviation service provider has not resolved your complaint after 30 days from your initial complaint, you may submit a complaint to MAVCOM through the FlySmart website. Once you have made your submission, you will receive an initial response from us within seven days.
Jun 20, 2022 · The airline has ramped up its contact centre customer service headcount, more than doubling its agents since February 2022, and is continuously doing its best to strengthen its headcount to attend to the increasing number of calls received.
