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  1. 6 days ago · Should you be interested to have this Pre-Order feature, please contact our Partner Support Center (PSC) of your account to determine if you are eligible. Lazada will strive to provide an outcome within seven (7) calendar days. 1.6. For more information on how to configure your listings for Pre-Order, visit this Help Article.

  2. 4 days ago · From Seller Center, go to Orders> Logistics > Waiting For Pickup. Click the Request Pickup button. On the Request Pickup pop-up window, click Submit to confirm your request. The button will turn into "Pending Response" after submission. You can expect the LEX team's response within 1 working day.

  3. Jun 14, 2024 · Lazada Chat - • Whatsapp - • Email - Note: Our emails are no reply emails, please reach out to PSC if you need assistance. Reporting scams. If you receive any suspicious communication regarding your Lazada account, reach out to our Lazada Partner Support Center (PSC) immediately. back to top

  4. Jun 13, 2024 · Customer Returns (Non-DRTM) Applicable for LazMall sellers. All customer returns (non-DRTM) should be returned to you within 25 calendar days from their returned date; otherwise, you may file a claim within 30 days from the 25th day. For complete information regarding the non-DRTM return process, click here.

  5. Jun 24, 2024 · When to turn on holiday mode. The soonest that the Holiday Mode can take effect is the following calendar day after the setup new holiday. Sellers are recommended to schedule the commencement of their holiday period to begin at least two days prior to their actual departure.

  6. Jun 26, 2024 · If they wanted to cancel a Ready To Ship order, they would need to ask the seller to approve their cancellation request. As of April 2, buyers are able to instantly cancel their orders as long as the parcels haven't been handed over to the courier yet (Transit To Ship).

  7. 4 days ago · User Management. article.updated_at 07/05/2024. Dear Seller, You're now able to manage users for your store (s) in Seller Center via User Manegment. Under My Account > select 'User Management' - in this section, you're able to: Add/Remove/Edit Admins. Add/Remove/Edit/Set to admin for Users.