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  1. support.airasia.com › s › articleAirAsia Flights: ZoneUp: Frequently Asked Question

    Jun 19, 2024 · If I received an email from AirAsia notifying me that my flight has been cancelled or rescheduled, can I request a refund for my ZoneUp payment? The entire booking will be eligible for the Service Recovery Option(SRO)provided by the airline for any flight disruption.

  2. support.airasia.com › s › articleAirAsia Flights: Can I still make a change after completing self...

    Jun 7, 2024 · Answer. After performing Self check-in via Web/Mobile/Kiosk passengers are allowed to do the following changes to their bookings: Baggage supersize ( you may purchase/upgrade baggage up to 4 hours to departure time.) Sports Equipment Fee ( Please refer to this link )

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  4. support.airasia.com › s › articleAirAsia Flights: Bisakah saya membuat perubahan setelah check-in...

    Jun 7, 2024 · Answer. Setelah melakukan Self check-in melalui Web/Mobile/Kios, penumpang diperbolehkan untuk melakukan perubahan pada pemesanan mereka seperti di bawah ini: Bagasi Super Besar (Anda bisa membeli/menambah bagasi sampai 4 jam sebelum waktu keberangkatan Anda)

  5. support.airasia.com › s › articleAirAsia Flights: Can I change the name on my booking?

    Jun 10, 2024 · To request for a name correction, please have your booking number and a copy of your identification card or passport ready and contact us via "Chat with Bo" on airasia.com, AirAsia MOVE or the support page by following the steps below:

  6. airadvisor.com › en › airlinesAirAsia cancelled or delayed flight compensation and refund -...

    Jun 6, 2024 · If AirAsia cancels your flight to extraordinary circumstances (such as Covid travel restrictions or a serious illness) and you were offered no replacement flight, you can obtain a ticket refund in full, since your flights booked were not available.

  7. support.airasia.com › s › articleAirAsia Flights: How do I make an online payment for my flight...

    Jun 14, 2024 · Retrieve your itinerary on Purchases and you'll be able to make payment online. Otherwise, please Chat with Bo via airasia.com, AirAsia MOVE app or support page by following the steps below:

  8. support.airasia.com › s › articleAirAsia Flights: Apakah yang perlu saya lakukan jika saya tidak...

    Jun 20, 2024 · Sebaik sahaja tempahan telah dilengkapkan secara dalam talian dan disahkan, anda akan menerima e-mel pengesahan bersama itinerari penerbangan dalam masa 24 jam. Jika anda tidak menerima e-mel tersebut dalam peti masuk, sila periksa folder spam atau junk anda.