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Jan 27, 2022 · Whether you're on a 14-day free trial or have already selected a Shopify plan you are able to have access to our Live Support via chat, email or phone. Since you're still receiving the same error message after following the steps to contact support, this may be due to a local issue.
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Oct 6, 2020 · 24/7 Phone Support. 1. Visit https://help.shopify.com/en/questions#/login- 2. Please log in to your shop. 3. You must search for the topic you need assistance with. Scroll down the page of results until you see available contact options - choose phone support. 4. Our concierge will check to see if there is a spot available for a callback. 5.
Dec 11, 2023 · I finally figured it out. You have to scroll down all the way to the bottom of the https://help.shopify.com/en help page, click on the link to Contact Shopify Support, enter your store address, which takes you to https://help.shopify.com/en/questions#/shop-select, then type online chat in the question area, and then finally you get this screen ...
It can take time to understand your customers' specific needs, but you can still use common customer service strategies to build relationships with your customers online. Some examples of customer service strategies to try are: Providing clear return and shipping policies that you are prepared to uphold.
