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  1. www.avaya.com › en › documentsAvaya Call Management System

    Avaya CMS is a reporting solution for contact centers that integrates with Avaya Aura platform and Avaya Call Center Elite. It provides real-time monitoring, historical analysis, custom reporting, alarm functions, and data backup options.

  2. support.avaya.com › css › publicAvaya Call Management System Overview and Specification

    Port utilization. The Port Matrix for Avaya Call Management System document lists all the ports and protocols that CMS uses. Avaya Direct, Business Partners, and customers can find the port matrix document at http://support.avaya.com/products under Product Documents.

  3. support.avaya.com › support › enAvaya Support - Products - Call Management System Supervisor

    Avaya Call Management System Supervisor is a Microsoft Windows-based application that allows you to remotely administer most aspects of the CMS server, such as defining Dictionary entries, setting user permissions, and adjusting data storage intervals and capacities and run reports to view the activity in your call center.

  4. support.avaya.com › css › publicAvaya CMS Supervisor Clients Installation And Getting Started...

    Learn how to install and use the Avaya CMS Supervisor clients, including the Web Client, the PC Client, and the Mobile Supervisor app. Find out how to sign in, change settings, run reports, and create views for CMS.

  5. www.avaya.com › en › videosAvaya Call Management System

    Learn how Avaya's Call Management System helps you monitor and improve your contact center's customer experience and efficiency. See how to use real-time and historical reports, custom reports, and agent administration tools with CMS.

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  7. www.crmxchange.com › avaya › PDFAvaya Call Management System

    Avaya CMS provides robust real-time monitoring and historical reporting, including custom reporting, task scheduling, exception notification, threshold warning, administration and configuration, and long term ACD data storage, working with one or more of your Avaya Media Servers and Gateways.

  8. www.avaya-learning.com › lms › _assetsAvaya Learning - Training and Certification

    Avaya Learning - Training and Certification