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Nov 6, 2023 · In due of the arrangement, your refund will be attendant on case to case basis, subject to the airline T&C. Airline cancellation and refund T&C links: Scoot: https://help.flyscoot.com/s/article/Can-I-cancel-and-get-a-refund-for-my-ticket. Jetstar Asia: https://www.jetstar.com/my/en/conditions-of-carriage-3k.
Nov 8, 2023 · You can submit your refund request by clicking on the “ Chat with Bo ” icon or the chat bubble located at the bottom right of the Customer Support page. If you are using the AirAsia MOVE, simply launch the app, click on the chat bubble, and then click on “Ask Bo”.
However, you can get a refund on Airport Tax. In the situation where you did not board the flight, you may request for a refund on the Airport Tax paid, within six (6) months after the scheduled date of flight departure. You have the option of an AirAsia Credit Account or back to the original mode of payment.
Oct 5, 2023 · Answer. Once you have submitted a request with Bo, you can check the status of your request via the following channels; Chat with Bo : Once the chat window pops out, follow the steps below to check on your refund request. From the carousel, select Travel. Select AirAsia Flights. Select Check Case Status. Enter the case number.
Feb 25, 2020 · For refunds due to flight cancellation or rescheduling by AirAsia, double payment or duplicate booking, the terminal fee or airport tax will be refunded to you together with the fare and other charges.
Jan 5, 2024 · For bookings made through travel agents including online travel agents, requests for changes to your booking must be made via the respective travel agents except for bookings made with Expedia where guests can submit their request with Bo by following the steps below.
Sep 28, 2017 · Answer. According to the Taiwan Consumer Protection Act Article 19, International Aviation Services do not apply to the 7 calendar days grace period.
