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Nov 6, 2023 · In due of the arrangement, your refund will be attendant on case to case basis, subject to the airline T&C. Airline cancellation and refund T&C links: Scoot: https://help.flyscoot.com/s/article/Can-I-cancel-and-get-a-refund-for-my-ticket. Jetstar Asia: https://www.jetstar.com/my/en/conditions-of-carriage-3k.
Nov 8, 2023 · You can submit your refund request by clicking on the “ Chat with Bo ” icon or the chat bubble located at the bottom right of the Customer Support page. If you are using the AirAsia MOVE, simply launch the app, click on the chat bubble, and then click on “Ask Bo”.
Oct 11, 2023 · In the situation where you did not board the flight, you may request for a refund on the Airport Tax paid, within six (6) months after the scheduled date of flight departure. You have the option of an AirAsia Credit Account or back to the original mode of payment.
Oct 5, 2023 · Answer. Once you have submitted a request with Bo, you can check the status of your request via the following channels; Chat with Bo : Once the chat window pops out, follow the steps below to check on your refund request. From the carousel, select Travel. Select AirAsia Flights. Select Check Case Status. Enter the case number.
Nov 8, 2023 · In the event cancellation is unavoidable, guests can either: Travel on the next available flight without additional charges; or. Retain the value of the fare in an airasia Credit Account with 730 days validity.
Sep 26, 2023 · If your flight is cancelled or rescheduled, please visit airasia.com, AirAsia MOVE app or support page and open the “Chat with Bo” by following the steps below: i. Chat with Bo and select ‘No’ when prompted by Bo if you need assistance with your upcoming AirAsia flights.
Feb 25, 2020 · For refunds due to flight cancellation or rescheduling by AirAsia, double payment or duplicate booking, the terminal fee or airport tax will be refunded to you together with the fare and other charges.
Have a question about your AirAsia flight? Let us help you. Booking · Baggage · Refund · Check-in · Special Guests · Products And Services · Payment And Fees · Inflight.
Jan 5, 2024 · We understand the highly fluid situation caused by the COVID-19 outbreak and the impact it has on your travel with us, flexible options below will be provided for all affected guests should your flight be cancelled by AirAsia:
Reschedule Flight. Booking Number: Select flight to reschedule . Depart Flight
