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  1. support.airasia.com › s › articleAny Airlines : Cancellation and Refund - AirAsia

    Nov 6, 2023 · Follow these simple steps: Download the AirAsia MOVE app on the Apple App Store, Google PlayStore or Huawei App Gallery / or visit airasia.com . Open AskBo on the AirAsia MOVE / website . Select ‘Travel’ and then ‘Any Airlines’ . Then select ‘Who do i contact for Urgent Help’ and then click on ‘Talk to Allstar’ .

  2. support.airasia.com › s › articleairasia Flights: How do I submit my refund?

    Nov 8, 2023 · You can submit your refund request by clicking on the “ Chat with Bo ” icon or the chat bubble located at the bottom right of the Customer Support page. If you are using the AirAsia MOVE, simply launch the app, click on the chat bubble, and then click on “Ask Bo”.

  3. support.airasia.com › s › articleairasia Flights: If I do not wish to fly after booked a flight or...

    Answer. The booking of a seat is confirmed after full payment of the fare is made and after we issue you a booking number and/or the Itinerary. However, you can get a refund on Airport Tax.

  4. www.airasia.com › pb › changeflightAirAsia Change Flight

    AirAsia Change Flight Reschedule Flight. Booking Number: Select flight to reschedule . Depart Flight. Return Flight ...

  5. support.airasia.com › s › articleAirAsia Flights: Checking the status of your refund request

    Oct 5, 2023 · Answer. Once you have submitted a request with Bo, you can check the status of your request via the following channels; Chat with Bo : Once the chat window pops out, follow the steps below to check on your refund request. From the carousel, select Travel. Select AirAsia Flights. Select Check Case Status. Enter the case number.

  6. support.airasia.com › s › articleHotel: Flight Cancellation & Reschedule (SNAP) - AirAsia

    Sep 26, 2023 · If your flight is cancelled or rescheduled, please visit airasia.com, AirAsia MOVE app or support page and open the “Chat with Bo” by following the steps below: i. Chat with Bo and select ‘No’ when prompted by Bo if you need assistance with your upcoming AirAsia flights.

  7. support.airasia.com › s › articleIf I have purchased a flight booking and want to cancel the ... -...

    Sep 28, 2017 · Answer. According to the Taiwan Consumer Protection Act Article 19, International Aviation Services do not apply to the 7 calendar days grace period.