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  1. Visit our General Insurance Customer Service Centre on Level 18 at our Head Office: Level 18, Menara Great Eastern. 303 Jalan Ampang. 50450 Kuala Lumpur. Operating Hours: Monday to Friday 8:30am to 5:15pm (except Public Holiday).

    • Customer Service

      For more payment options, please refer to Home > Personal...

    • Overview

      Get in touch today - we’re here to help. We’re proud of our...

    • E-Connect

      Need help? Calling from overseas. Great Eastern e-Connect is...

  2. For more payment options, please refer to Home > Personal Insurance > Get Help > Customer Service > Premium Payment. For more information and updates on SST, kindly visit Royal Malaysian Customs Department website https://mysst.customs.gov.my/. Extension of Great ID Careline for e-Connect Support.

  3. Agent Service Appointment Booking. Please be advised that ONLY LIMITED SERVICING SLOTS are available daily. As such, once the daily servicing slots are fully booked, we will not be able to cater for unscheduled servicing request. We strongly encouraged you to log on to e-Connect to view your policy information or perform selected transactions.

  4. Get in touch today - we’re here to help. We’re proud of our reputation of providing the best advice for our policyholders. Whether you prefer to get in contact with us by post, email, phone or just want to pop in for a chat, here’s where you’ll find us. » Read more.

  5. Need help? Calling from overseas. Great Eastern e-Connect is a secured customer portal that allows easy access to your policy details and statements, update contact details and pay premium online.

  6. Khidmat pelanggan. Untuk panggilan umum, hubungi +603 4259 8338 8:30pagi ke 5:15petang (Isnin-Jumaat) Faks +603 4259 8808. Untuk Talian Khidmat Pelanggan, hubungi 1 300 13 8338 Sistem Interactive Voice Response terkini kami (IVRS) bersedia untuk membantu anda pada bila-bila masa.

  7. Get online guide on how to check application status and other customer support easily. Gain a great customer care from our Great Eastern Takaful customer service here!