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  1. help.salesforce.com › s › articleViewCreate a Standard Survey - Salesforce

    From the App Launcher, find and select Surveys. Click New. Enter a name for the survey and then select Standard Survey. To use the survey as a template, select Create survey as a template.

  2. trailhead.salesforce.com › content › learnGather Insights with Salesforce Feedback Management

    Design and Distribute Surveys with Salesforce Feedback Management. Use Salesforce Surveys to follow-up with customers who contacted support via live chat.

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  4. help.salesforce.com › s › articleViewCreate and Customize Surveys - Salesforce

    Create, copy, and manage surveys across versions. Personalize survey pages and survey questions to increase participant engagement. Allow participants to view survey pages and questions based on their previous responses. Customize the look and feel of your surveys to fit your company's brand.

  5. trailhead.salesforce.com › content › learnSurvey Basics | Salesforce Trailhead

    Survey Basics. Gather insights from customers or employees with surveys. Start. Products. Salesforce Platform. +2,000 points. Intermediate.

  6. trailhead.salesforce.com › content › learnPrepare for Your First Survey | Salesforce Trailhead

    Learn how to enable surveys, assign a profile, and configure sharing settings in Salesforce. Follow along with a scenario of a solar company using surveys to measure customer satisfaction.

  7. www.salesforce.com › service › customer-service-operationsBest Customer Feedback Management Tool - Salesforce.com US

    Streamline survey creation and elevate Salesforce customer 360 insights with AI-powered surveys customized to your audience, industry, business goals, and more. AI Survey Translation. AI Sentiment Analysis. Capture and action rich, real-time customer feedback across channels. Dynamic Surveys.

  8. www.salesforce.com › blog › customer-satisfaction-surveyWhat Is a Customer Satisfaction Survey | Salesforce

    Apr 4, 2024 · A customer satisfaction survey is a tool businesses use to gather feedback from customers about their experience. These surveys typically ask customers to rate their satisfaction with a product, service, or recent interaction.