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  1. We can help you reset your password and security info. First, enter your Microsoft account and follow the instructions below. Microsoft account Email, phone, or Skype ...

  2. Reset your Microsoft account password you use to sign in to your computer. On the sign-in screen, type your Microsoft account name if it's not already displayed. If there are multiple accounts on the computer, choose the one you want to reset. select I forgot my password link located below the password text box.

  3. Get back into your account. Begin by entering your work or school account. Email or Username: Enter the characters in the picture or the words in the audio. Cancel.

  4. Microsoft Accounts or personal email addresses don’t work here. Make sure you enter your work or school account (e.g. user@contoso.com). ... If you want to reset a ...

  5. Select Get code. Microsoft will send a verification code to the email or phone number you selected. Go to the recovery phone or email for where you expect to receive the code. 4. Enter code and reset password. Confirm the code to create a new password. Learn how to create a strong password. Paste or type the code you received and select Next.

  6. Change your password. Go to account.microsoft.com and if you’re not already signed in, sign in with the username and current password for the account you want to update. From the navigation header, select Security and because you’re accessing sensitive info, you’ll need to enter the password for this account again. From the Password ...

  7. Select Get code. Microsoft will send a verification code to the email or phone number you selected. Go to the recovery phone or email for where you expect to receive the code. 4. Enter code and reset password. Confirm the code to create a new password. Learn how to create a strong password. Paste or type the code you received and select Next.