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  1. Nov 8, 2023 · If you have login to your account, simply follow steps below when you chat with Bo: Step 1: Have a chat with Bo and respond with "Yes" if Bo asks if you need help with your upcoming flight. Step 2: Choose a flight that is eligible for a refund. Step 3: Select one of the provided options for your affected flight and follow Bo's instructions.

  2. Nov 6, 2023 · Open AskBo on the AirAsia MOVE / website . Select ‘Travel’ and then ‘Any Airlines’ . Then select ‘Who do I contact for Urgent Help’ and then click on ‘Talk to Allstar’ . Voluntary refund request for low cost carriers (LCC) Except for the following reasons, our low-cost carrier tickets are non-refundable and non-cancellable. 1 ...

  3. You have the option of an AirAsia Credit Account or back to the original mode of payment. Should you prefer the AirAsia Credit Account, the full amount of the airport taxes paid will be refunded. On the contrary, refund back to the Original Payment Mode is subject to a refund fee (per guest per sector) as stated in our Fees and Charges. Other ...

  4. Download AirAsia MOVE today and get only the best deals on flights, hotels, ride and more! Completing your travel, all in one app.

  5. Jun 28, 2024 · Step 1: Login to your AirAsia account. Step 2: Click on your name and select ‘My Cases’. Step 3: Case details will be displayed as booking number, subject, case number, category and case status. My case status says it is invalid. If the status says it is invalid means you did not meet the requirements of the terms and conditions applied.

  6. Jun 21, 2024 · Step 8 - Change flight successful! AirAsia MOVE app. Step 1: Launch the AirAsia MOVE app, and go to Purchases, and click Change Flight. Step 2: Select the flight to be changed. Step 3: Select a new flight date and time of your choice and confirm. Step 4: Check your add ons. Step 5: Confirm changes and pay any fare difference and change fee.

  7. Keep track of your AirAsia flight status and ensure a smooth journey with our real-time updates.

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