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Nov 6, 2023 · Click ‘Chat With Us ’ in the flight cancellation email notification, and you will be directed to a LiveChat agent via AskBo. Click on ‘Can I ask for a refund?’ and input reasons for refund - and submit the feedback form.
- AirAsia Flights: How do I submit my refund?
You can submit your refund request by clicking on the “ Chat...
- AirAsia Flights: If I do not wish to fly after booked a flight or if I ...
In the situation where you did not board the flight, you may...
- What is our policy if a flight is cancelled? - support.airasia.com
In the event cancellation is unavoidable, guests can either:...
- COVID-19 Flight Changes Guide - AirAsia
Answer. We understand the highly fluid situation caused by...
- AirAsia Flights: How do I submit my refund?
Nov 8, 2023 · You can submit your refund request by clicking on the “ Chat with Bo ” icon or the chat bubble located at the bottom right of the Customer Support page. If you booked a flight with a travel agency, please contact your respective travel agency to facilitate with your refund request.
In the situation where you did not board the flight, you may request for a refund on the Airport Tax paid, within six (6) months after the scheduled date of flight departure. You have the option of an AirAsia Credit Account or back to the original mode of payment.
Nov 8, 2023 · In the event cancellation is unavoidable, guests can either: Travel on the next available flight without additional charges; or. Retain the value of the fare in an airasia Credit Account with 730 days validity.
If your flight ticket is not issued within this time frame, please contact our customer service. When your Flight Booking is confirmed, you will receive a “Flight Booking Confirmed” email from us or our Travel Suppliers which will also include your travel itinerary.
Jan 5, 2024 · Answer. We understand the highly fluid situation caused by the COVID-19 outbreak and the impact it has on your travel with us, flexible options below will be provided for all affected guests should your flight be cancelled by AirAsia:
Jun 28, 2024 · Once you have submitted a request with Bo, you can check the status of your request via the following channels: Chat with Bo. Once the chat window pops out, follow the steps below to check on your refund request. Chat with Bo and select ‘No’ when prompted by Bo if you need assistance with your upcoming AirAsia flights. Select ‘AirAsia Flights’.
