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  1. www.avaya.com › en › documentsAvaya Call Management System

    Avaya CMS is a reporting solution for contact centers that integrates with Avaya Aura platform and Avaya Call Center Elite. It provides real-time monitoring, historical analysis, custom reporting, alarm functions, and data backup options.

  2. support.avaya.com › support › enAvaya Support - Products - Call Management System Supervisor

    Avaya Call Management System Supervisor is a Microsoft Windows-based application that allows you to remotely administer most aspects of the CMS server, such as defining Dictionary entries, setting user permissions, and adjusting data storage intervals and capacities and run reports to view the activity in your call center.

  3. support.avaya.com › css › publicAvaya Call Management System Overview and Specification

    An overview of CMS. Avaya Call Management System (CMS) is a software product for businesses and organizations that receive a large volume of telephone calls processed through the Automatic Call Distribution (ACD) feature of the Avaya Aura® Communication Manager system.

  4. support.avaya.com › support › enAvaya Support - Products - Call Management System

    Avaya Support - Products - Call Management System. <p>Designed for businesses with complex contact-center operations and high call volume, Call Management System is a database, administration, and reporting application to help businesses identify operational issues and take immediate action to solve them.</p>.

  5. support.avaya.com › css › publicAvaya CMS Supervisor Clients Installation And Getting Started...

    Learn how to install and use the Avaya CMS Supervisor clients, including the Web Client, the PC Client, and the Mobile Supervisor app. Find out how to sign in, change settings, run reports, and create views for CMS.

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  7. www.avaya.com › en › videosAvaya Call Management System

    Learn how Avaya's Call Management System helps you to manage performance metrics and agents, as well as build real-time and historical reports. Watch the video to see how Avaya's CX Reporting and Dashboards can improve your contact center efficiency and customer experience.

  8. support.avaya.com › css › publicAvaya Call Management System Administration

    Learn how to configure and use Avaya Call Management System (CMS) to monitor and manage your contact center. This guide covers topics such as CMS Supervisor, Dictionary, Reports, Scripting, and more.