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May 7, 2024 · Learn what customer service is, why it's important, and how to excel in it. Find out the types, skills, and examples of good customer service, and explore customer service jobs and courses on Coursera.
Jun 13, 2023 · Learn what customer service is, why it matters and how to provide it well. Find out the key components, types and challenges of customer service, and the best practices to improve it.
May 6, 2024 · Learn how to deliver good customer service that meets and exceeds customer expectations. This guide covers 11 ways to deliver excellent customer service, from leveraging AI to being proactive and personalized.
Apr 25, 2024 · Good customer service means meeting customer needs and expectations consistently. This can lead to business growth — even when you’re not at your best. Our research finds that 88% of customers say good customer service makes them more likely to purchase again.
Good customer service is a company-wide strategy to (1) eliminate the root causes of support, (2) honor a customer’s time, preferences, and humanity, as well as (3) sacrifice ourselves in the service of exceptional support.
Jan 17, 2024 · Learn the difference between good, great, and excellent customer service and how to achieve it with 21 practical tips and examples. Find out why customer service is important for business success and how to exceed expectations with personalization and innovation.
May 21, 2024 · Learn 10 ways to provide excellent customer service, such as knowing your product, maintaining a positive attitude, and creatively problem-solving. Find out how to use customer service software, tools, and tips to exceed customer expectations and build loyalty.
