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  1. Hotline is available 24/7 for scam reporting, lost/stolen of card (s) or unauthorised transaction. You may also contact National Scam Response Centre at 997 (8:00am - 8:00pm daily) If your complaint is not resolved to your satisfaction by the above channels, you may escalate it to our Customer Experience Team.

  2. How can I change my HSBC credit card PIN? You can call the credit card PIN Hotline at 03 - 8321 8999 to change your PIN. How do I make an online payment to my HSBC credit card? You can make online payments via the HSBC Online Banking and HSBC Malaysia Mobile Banking app. How do I increase/decrease my HSBC credit card credit limit?

  3. Call our 24-hour Activation hotline +603 8321 8999 . Press “1” to start the activation process. Discover how to maximise your credit card here. Perks exclusive to you. Your Credit Card benefits at a glance. Credit Card features and services. Get connected via Mobile Banking. Step 2 – Create PIN. To safeguard against unauthorised use.

  4. I did not receive my credit card/-i, how can I check my card delivery status? You can check your credit card delivery status by contacting the Customer Service Hotline. HSBC Bank Malaysia. Local call numbers: 1300 88 1388. International call numbers: +603 8321 5400 . HSBC Premier & Amanah Premier. Local call number: 1300 88 9393

  5. You can call either the HSBC Premier, HSBC Amanah or HSBC Bank hotline, depending on your account type, and contact a Telebanking customer service officer for help resetting your Telebanking security.

  6. Taking quick action can help overcome some of the difficulties cause by identity theft. We suggest you make a report to local authorities immediately to report any identity theft. In addition, if you are a HSBC Amanah credit card-i holder, call 1300-80-2626 / 603-8321-5200 to report any lost/stolen HSBC Amanah credit card-i(s) immediately.

  7. Primary cardholder must be at least 21 years of age; supplementary cardholder must be at least 18 years old. Unlock a world of travel freedom with instant reward redemption with an extensive selection of airline and hotel partners. Apply and enjoy an online exclusive offer of up to 800,000 Reward points. T&Cs apply.

  8. HSBC Amanah Banking and MPower Credit Card-i enquiries. Local call number: 1300 80 2626. International call number: 603 8321 5200. Operation hours: 7:30am - 9:30pm. If your complaint is not resolved to your satisfaction by the above channels, you may escalate it to our Customer Experience Team.

  9. Step 1. Call us at +603 8321 8999, our 24 hours Automated Card Activation Hotline. Step 2. Press “2” to create PIN for your card and follow the instructions. Please do not use your IC/passport, date of birth, telephone number or any consecutive numbers as your PIN. Issued by HSBC Bank Malaysia Berhad (Company No. 127776-V) ("HSBC") Notice.

  10. Customer Support contact. Global Payments Solutions. Language (s) supported. English, Bahasa Malaysia. Feedback/Complaints. Telephone. 1300 88 1018 (Local calling charges may apply) Opening Hours (excluding public holidays): Monday - Friday 09:00-18:00 MYT (GMT +8) Contact us by e-mail. Global Trade. Language (s) supported. English, Bahasa Malaysia