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  1. Contact us. Need help? Chat with us now! For general enquiries, Chat with us through the 'CHAT' icon located on the bottom right of the page. AVA, our virtual assistant is available 24/7 to answer your general non-account related queries.

    • Credit Cards

      Apply now. HSBC Platinum Credit Card. Ideal for online...

  2. You can activate your HSBC credit card by calling 03-8321 8999. Other - Using your new credit card FAQs. Credit Limit Decrease. I got an SMS that says my credit card/-i's credit limit has been reduced. What is this about? We may review your credit card/-i account (s)' credit limit from time-to-time.

  3. Apply now. HSBC Platinum Credit Card. Ideal for online groceries and overseas spending. 8x Reward Points on Contactless spend.

  4. Other block and unblock feature FAQ. Important to note: Using this feature won't permanently block your card. If your credit card-i is lost or stolen, please report it immediately by calling 1300 80 2626 (Local) or +603 8321 5200 (International), or contact us another way.

  5. Find out how to contact us, the location of your nearest HSBC branch and more useful forms and documents in our help and support hub.

  6. For general inquiries, you may reach out to us by clicking the ‘Chat’ icon on HSBC / HSBC Amanah Public Website. For account-related inquiries, you may chat with us through HSBC Malaysia Mobile Banking App (select ‘Profile’ > ‘Chat with Us’), Online Banking, or call our HSBC / HSBC Amanah Contact Centre.

  7. Check application status. Credit Card Application. Dear valued customer, Thank you for your application. To view or proceed with your application, kindly provide the details below: Verification code. Your email address (as per credit card application): Your NRIC. To contact us, please call 603-88946008 for further information on your application.

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