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Jun 13, 2023 · Customer service refers to support and assistance given before, during and after customers purchase a product or service. It includes a wide range of activities such as: Answering...
May 7, 2024 · Learn what customer service is, why it's important, and how to excel in it. Find out the types, skills, and examples of good customer service, and explore customer service jobs and courses on Coursera.
May 6, 2024 · Learn how to deliver good customer service that meets and exceeds customer expectations. This guide covers 11 ways to deliver excellent customer service, from leveraging AI to being proactive and personalized.
Apr 25, 2024 · Good customer service means meeting customer needs and expectations consistently. This can lead to business growth — even when you’re not at your best. Our research finds that 88% of customers say good customer service makes them more likely to purchase again.
Jan 17, 2024 · Learn the difference between good, great, and excellent customer service and how to achieve it with 21 practical tips and examples. Find out why customer service is important for business success and how to exceed expectations with personalization and innovation.
Feb 23, 2024 · What is good customer service? Good customer service means consistently meeting customers’ expectations. Great customer service is quick, easy, personalised and empathetic. Companies that deliver excellent customer service take the time to understand the needs of their unique customer base.
Good customer service is a company-wide strategy to (1) eliminate the root causes of support, (2) honor a customer’s time, preferences, and humanity, as well as (3) sacrifice ourselves in the service of exceptional support. That’s a heavy definition, I know.
