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  1. HSBCnet Helpdesk : 1300 88 1018 (Local calling charges may apply) 60 3 8312 3696 (International Number) Opening Hours (excluding public holidays): Monday - Friday 09:00-18:00 MYT (GMT +8)

    • Bermuda

      Bermuda - Customer Support contact | Malaysia - HSBCnet

    • Germany

      Customer Support - Contact us. Contact us by e-mail. HSBCnet...

    • Korea

      Korea - Customer Support contact | Malaysia - HSBCnet

    • Poland

      Contact us by e-mail. Data Controller / Data Administrator...

    • Spain

      If you need any assistance for operational issues, please...

    • Luxembourg

      Luxembourg - Customer Support contact | Malaysia - HSBCnet

    • Argentina

      Contact us by e-mail...

  2. The easiest way to access our support material is to log on to HSBCnet and use the Virtual Assistant. Depending on agent availability, you can also use our LiveChat service for real-time support. To speak to a support agent directly, please select the link below.

  3. Call the HSBC contact centre or HSBC Amanah contact centre. Select the star key "*" on your mobile device keypad to access the emergency service menu. Select 1 to suspend current and/or savings account/-i access, and/or online banking and mobile banking access.

  4. That's why we've developed powerful, intuitive online tools to not only make your day-to-day transactions fast and easy, they help you manage even your most complex banking needs. Anytime you need assistance, HSBCnet is available 24/7 to support you.

  5. What is my phone banking number? Your phone banking number is the number that was provided to you when you first opened your bank account. What should I do if I've forgotten my phone banking number? Call the hotline number on our contact page to reset it. I am registering with my credit card number.

  6. If you don't see the Virtual Assistant and/or Live Chat in HSBCnet, visit the HSBCnet Help Centre or contact your local HSBCnet Support Centre for assistance. 2 Live Chat is available during local business hours, Monday - Friday (9am - 6pm), excluding public holidays.

  7. HSBC Global Wallet. Pay and received like a local with Malaysia first multi-currency wallet designed for SMEs. Find out more. Visit the HSBC Malaysia Help centre for information on products and services and how to protect yourself and your business from financial crime and fraud.