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  1. HSBCnet Helpdesk : 1300 88 1018 (Local calling charges may apply) 60 3 8312 3696 (International Number) Opening Hours (excluding public holidays): Monday - Friday 09:00-18:00 MYT (GMT +8)

    • Bermuda

      Language(s) supported. English. Feedback/Complaints....

    • Germany

      HSBCnet Helpdesk. Language(s) supported. English....

    • Korea

      Language(s) supported. English, Korean. Feedback/Complaints....

    • Poland

      Language(s) supported. Polish, English Feedback/Complaints...

    • Spain

      Language(s) supported. English and Spanish....

    • Luxembourg

      HSBCnet. Language(s) supported. English. Feedback/Complaint....

    • Argentina

      Language(s) supported. English, Spanish Telephone. 0800 666...

  2. The easiest way to access our support material is to log on to HSBCnet and use the Virtual Assistant. Depending on agent availability, you can also use our LiveChat service for real-time support. To speak to a support agent directly, please select the link below.

  3. Telephone. (852) 2748 8288 Option #,2,2. Opening Hours (excluding public holidays): Monday - Friday : 09:00 - 19:00 HKT (GMT +8) Saturday : 09:00 - 12:30 HKT (GMT +8) (Excluding Sunday and public holidays) Contact us by e-mail. Global Trade Solutions. Language (s) supported. Cantonese, English and Mandarin. Telephone. (852) 2748 8288 Option #,2,2.

  4. Hotline is available 24/7 for scam reporting, lost/stolen of card(s) or unauthorised transaction. You may also contact National Scam Response Centre at 997 (8:00am - 8:00pm daily)

  5. If you don't see the Virtual Assistant and/or Live Chat in HSBCnet, visit the HSBCnet Help Centre or contact your local HSBCnet Support Centre for assistance. 2 Live Chat is available during local business hours, Monday - Friday (9am - 6pm), excluding public holidays.

  6. Just need to call one contact number, HSBC Fusion will support both your business and personal banking requests anytime.

  7. That's why we've developed powerful, intuitive online tools to not only make your day-to-day transactions fast and easy, they help you manage even your most complex banking needs. Anytime you need assistance, HSBCnet is available 24/7 to support you.