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  1. CUSTOMER SUPPORT Reach out to us via phone, email or chat during local trading hours (Mon-Fri, 8am-5pm). Foreign market support is available via email during US trading hours.

    • Login

      First in Malaysia-iSpeed by Rakuten is an online stock...

    • Account Opening

      Rakuten Trade Sdn. Bhd. will collect, process and use your...

    • Fees

      Fees - Make the SMART choice. Choose Rakuten Trade

    • RakuCampus

      RakuCampus - Make the SMART choice. Choose Rakuten Trade

    • GET STARTED

      Cash Upfront Account: Similar to a debit card, it lets you...

    • RESEARCH

      RESEARCH - Make the SMART choice. Choose Rakuten Trade

    • MARKETPLACE

      MARKETPLACE - Make the SMART choice. Choose Rakuten Trade

    • ABOUT US

      Rakuten Trade first made waves in the investment banking...

  2. Effective from 1 Apr 2024, a new email domain will be added to our email service. >, please be reminded our emails from those 2 addresses are from Rakuten Trade. If you have any questions, you can email us at customerservice@rakutentrade.my or for general platform / account support, you can reach us via.

  3. If you have made a deposit from your personal bank account and the status is pending, please contact our customer service to check on your deposit status. I have sold my stocks. When can I withdraw my sale proceeds?

  4. Clients may call to Rakuten Trade’s Customer Service Department from 8:00AM to 3:30PM at 1800-88-6001 (Local) or +603 2110 7110 (International). Rakuten Trade does not accept order instruction via email.

  5. You can send an email to CustomerService@rakutentrade.my on the issue / challenges faced within 48 hours of the incident for further investigation. We will respond via email accordingly. Where is your office located and can I come to your office? How do I login to Rakuten Trade online trading?

  6. You may contact our customer service via email at customerservice@rakutentrade.my or call to our toll free number 1-800-88-6001 (Local), +603 2110 7110 (Overseas). How do I make a complaint? You can send an email to CustomerService@rakutentrade.my on the issue / challenges faced within 48 hours of the incident for further investigation.

  7. A localised Japanese platform offering a completely online unique trading experience. Open a trading account completely online and be approved within 1 hour*. Take up to 20min to fill up a mobile friendly account opening form. No hardcopy paperwork required.

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